At RocketRX, we want your experience to be as smooth as possible. If you encounter any technical issues while navigating our site or placing an order, please try the following troubleshooting steps.
1. Page Not Loading or Website Not Responding
If the website seems unresponsive or a page won't load, try these quick fixes:
Refresh the Page: Press Ctrl + R (Windows) or Cmd + R (Mac) to reload the site.
Try a Different Browser: We recommend using the latest versions of Google Chrome, Firefox, or Safari for the best performance.
Clear Cache & Cookies: Stored data can sometimes cause loading errors. Go to your browser settings and clear your browsing data.
Check Your Connection: Ensure you are connected to a stable Wi-Fi or cellular data network.
2. Issues with Placing an Order
If you are having trouble at checkout, follow these steps:
Payment Not Processing: Double-check that your card number, CVV, and expiration date are correct. Ensure the billing address matches exactly what is on file with your bank.
Error at Checkout: If an error persists, try using an alternative payment method or reach out to our support team.
Page Freezing: If the screen stops responding during checkout, log out of your account, refresh your browser, and log back in before retrying the order.
3. Login Issues
If you are unable to access your RocketRX account:
Check Your Credentials: Ensure there are no typos in your email address or password.
Reset Your Password: Use the "Forgot Password" link on the login page to receive a secure reset link via email.
Persistent Issues: If you still cannot log in after a reset, contact our Customer Care Team so we can verify your account status.
Still Need Help?
If these steps do not resolve your issue, our team is standing by to assist you:
Email: [email protected]
Call or Text: (888) 819-1565
If you still need help after reviewing the information above, additional assistance is available.