If you have questions or need assistance with your order, the RocketRX team is here to help. While we encourage you to explore our Help Center for quick answers, our dedicated support staff is available for more personalized guidance.
General Inquiries
For any questions regarding our treatments, your account, or shipping, please reach out to our Customer Care Team.
Contact Form: Submit your inquiry through our Online Support Portal.
Email: [email protected]
Call or Text: (888) 819-1565
Response Time:
We aim to respond to all initial inquiries within 48 business hours. Please note that urgent requests are prioritized and will be addressed as quickly as possible.
Phone Support Hours
Our phone and SMS lines are open Monday through Friday, from 8 AM to 10 PM EST.
Please check with your service provider regarding any standard call or text rates that may apply.
Submitting a Complaint
At RocketRX, we take your feedback seriously. We maintain a formal, written complaints policy to ensure every concern is handled fairly and professionally.
How to Submit: To file a formal complaint, please provide your details through our Official Request Form.
Response Time: We acknowledge all formal written complaints within two business days and aim to provide a full response within five business days of receipt.
If you still need help after reviewing the information above, additional assistance is available.