The Rocket RX Waiting Room helps you join your scheduled video consultation successfully from your computer, phone, or tablet. If you experience technical issues while entering the Rocket RX Waiting Room, use the troubleshooting steps below for your device.
Use this guide when you need to:
Join the Rocket RX Waiting Room for your video consultation
Fix camera or microphone access issues
Resolve browser or device compatibility problems
Troubleshoot connection or loading issues before your appointment
Scroll to your device
Select your device type and follow the troubleshooting steps for your setup:
Apple Mac computers
iPhone or iPad
Windows computers
Android phones or tablets
Troubleshooting Guide – Apple Mac computers
Use this section if you are joining the Rocket RX Waiting Room on an Apple Mac computer or MacBook.
To troubleshoot Rocket RX Waiting Room issues on Apple Mac:
Confirm your Apple Mac computer is connected to a stable internet connection.
Open Safari, Google Chrome, or Mozilla Firefox.
Make sure your browser is updated to the latest version.
Close any unnecessary browser tabs or applications.
Refresh the Rocket RX Waiting Room page and try again.
If the Rocket RX Waiting Room still does not load, restart your Apple Mac computer.
Check camera and microphone permissions on Apple Mac
If Rocket RX cannot access your camera or microphone:
Open System Settings
Select Privacy & Security
Select Camera
Make sure your browser has camera access enabled
Return to Privacy & Security
Select Microphone
Make sure your browser has microphone access enabled
Troubleshooting Guide - iPhone or iPad
Use this section if you are joining the Rocket RX Waiting Room on an iPhone or iPad.
To troubleshoot Rocket RX Waiting Room issues on iPhone or iPad:
Confirm your iPhone or iPad is connected to Wi-Fi or mobile data.
Make sure Safari or your preferred browser is fully updated.
Close your browser completely and reopen it.
Refresh the Rocket RX Waiting Room page.
If the Rocket RX Waiting Room still does not load, restart your iPhone or iPad.
Check camera and microphone permissions on iPhone or iPad
If Rocket RX cannot access your camera or microphone:
Open Settings
Scroll down to your browser, such as Safari or Chrome
Select the browser
Enable Camera access
Enable Microphone access
Return to the Rocket RX Waiting Room and refresh the page
Troubleshooting Guide - Windows PC
Use this section if you are joining the Rocket RX Waiting Room on a Windows desktop or Windows laptop.
To troubleshoot Rocket RX Waiting Room issues on Windows:
Confirm your Windows computer has an active internet connection.
Open Google Chrome, Microsoft Edge, or Mozilla Firefox.
Make sure your browser is updated to the latest version.
Clear your browser cache and cookies if the Rocket RX Waiting Room is not loading.
Refresh the Rocket RX Waiting Room page.
If the issue continues, restart your Windows computer.
Check camera and microphone permissions on Windows
If Rocket RX cannot access your camera or microphone:
Open Windows Settings
Select Privacy & Security
Select Camera
Enable browser access to your camera
Return to Privacy & Security
Select Microphone
Enable browser access to your microphone
Troubleshooting Guide - Android Phones or Tablets
Use this section if you are joining the Rocket RX Waiting Room on an Android phone or Android tablet.
To troubleshoot Rocket RX Waiting Room issues on Android:
Confirm your Android device is connected to Wi-Fi or mobile data.
Open Google Chrome or your preferred browser.
Make sure your browser is fully updated.
Close and reopen your browser.
Refresh the Rocket RX Waiting Room page.
If the issue continues, restart your Android device.
Check camera and microphone permissions on Android
If Rocket RX cannot access your camera or microphone:
Open Settings
Select Apps
Select your browser app
Select Permissions
Enable Camera
Enable Microphone
Return to the Rocket RX Waiting Room and refresh the page