Use this article when you want to:
Understand whether medications can be returned
Cancel an order before it is prescribed
Learn what happens if you cancel after your prescription has been issued
Your safety is our priority, and because prescription medications are regulated products, there are important restrictions around returns, cancellations, and refunds.
Medication Returns
For safety and regulatory reasons, we cannot accept returns of medication once it has left the pharmacy.
Returned medications cannot be reused or resold, even if the packaging is unopened.
If you have unused or unwanted medication, we recommend disposing of it safely through your local pharmacy or approved medication disposal program.
Cancelling an Order Before Prescription
If your order has not yet been prescribed, you may request cancellation before your medication is approved by our medical team.
To request a cancellation, please contact our Customer Care Team through the contact form as soon as possible.
Orders Already Prescribed
If your medication has already been prescribed but has not yet shipped, we are unable to issue a direct refund.
Instead, we will issue store credit for the full order value.
Your credit:
Has no expiration date
Can be used on any future RocketRX order
Will be automatically applied at checkout
Important to Know
Once an order has shipped, it can no longer be cancelled or refunded due to pharmacy safety regulations.
If you still need help after reviewing the information above, additional assistance is available